Delivery & Payment
Lumivane ships every cosmetics order from secure, climate-controlled fulfilment premises within the United Kingdom, using packaging methods suited to glass bottles, jars and pressed-powder compacts. All parcels are dispatched with a tracked service so customers can monitor their skincare and beauty order from warehouse to doorstep.
Delivery methods
Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| DPD | 1-2 business days | £4.95 |
| Royal Mail Tracked 48 | 2-3 business days | £3.49 |
All timeframes are counted in business days from the date of dispatch. Remote locations may require an additional 1 to 2 days.
Order processing
Orders placed before 13:30 on a business day are dispatched that same day. Orders placed after the cut-off, or on weekends and public holidays, are dispatched the following business day. A confirmation email with the order number is sent as soon as the order is placed.
Every liquid or cream-based product is sealed with a tamper-evident foil induction liner or shrink band before being wrapped in bubble wrap and placed in a leak-proof inner pouch. Glass bottles and jars are cushioned with corrugated dividers or padded inserts inside crush-resistant outer boxes, and temperature-sensitive formulations travel with a thermal-protective liner to reduce exposure to heat during transit.
Tracking your parcel
As soon as an order is dispatched, an automated tracking number is generated and sent by email and SMS, allowing the customer to follow the parcel's progress through the courier network in real time until it is marked as delivered.
Lost or delayed parcel
Should tracking show no movement for 5 business days, please contact us at [email protected] with your order number. We open a trace with the courier and, at your choice, either resend the order or refund it in full within 10 business days of the claim.
Damaged on arrival
If a parcel arrives with a crushed box, a leaking bottle or a broken seal, the customer must photograph the outer packaging and the affected product before disposal and contact Lumivane support within 48 hours of delivery. Once the images and order number are reviewed, Lumivane will arrange either a replacement item or a full refund without requiring the damaged product to be returned first, in accordance with the Consumer Rights Act 2015.
Payment methods
We accept Cash on delivery, Bank transfer. We never request card or online-banking details by email or by telephone.
Delivery outside United Kingdom
Deliveries are made to selected countries only. The cost and expected timeframe for your destination appear at checkout before you pay. Any import duties that apply are the recipient's responsibility.
Questions about this policy
Write to [email protected] or telephone +44 161 785 6079 during Mon-Fri 07:30-15:00, Sat 09:00-13:30. Every request receives a reply within one business day.
- Merchant
- Lumivane Beauty Ltd.
- Registered address
- 45 Oldham Street, Manchester, M4 1LE, United Kingdom
- [email protected]
- Phone
- +44 161 785 6079
- Working hours
- Mon-Fri 07:30-15:00, Sat 09:00-13:30
- Registration
- Company No. 06653006