Our 30-day guarantee
Try any product from Lumivane. If it does not suit your skin, send it back within 30 days and receive a full refund of the item price.
The promise
Any item may be returned within 30 days of delivery, for any reason whatsoever. Refunds are issued to the original payment method within 3 business days of our receiving the return.
30-day returns
For any reason at all, including a simple change of mind.
Insured delivery
Should an item arrive damaged or go missing in transit, we replace or refund it at our own cost.
Secure payment
Cash on delivery or bank transfer only: no card prepayment and no card details collected.
How to claim
- Send an email to [email protected] including your order number.
- Within one business day, we reply with a return number and the address for sending the item back.
- Send the item to us; the refund is confirmed once it has arrived.
Complete conditions appear on the Returns policy and Delivery terms pages.