Privacy Policy
Lumivane Beauty Ltd. ("Lumivane") acts as controller of the personal data gathered on lumivane.info. This policy explains what we collect, why, for how long, who may access it and what rights belong to you.
Who is responsible
Lumivane Beauty Ltd., 45 Oldham Street, Manchester, M4 1LE, United Kingdom. For privacy matters, contact [email protected].
Legal framework
Personal data is handled in accordance with UK GDPR and the Data Protection Act 2018 and other rules applicable in United Kingdom. Where this policy and the law diverge, the law takes precedence.
What we collect
When you place an order, we collect what delivery requires: name, delivery address, email, phone number and the order contents. Card details are neither collected nor stored on this site. As you browse, the site records technical data, such as IP address, browser type and pages viewed, through the cookies described below.
- Customer contact and shipping details, including name, delivery address, email address and phone number
- Transaction and purchase history relating to cosmetic orders placed through the store
- Technical telemetry and device diagnostics, including IP address, browser type and device identifiers used to secure and improve the storefront
- Records of customer support communications, including emails and messages relating to orders, returns or product enquiries
Why we use it
- To process and deliver orders, and to manage returns.
- To respond to your enquiries and send updates about your order.
- To keep the site secure and understand how it is used.
- To send offers, only where you have subscribed, and you may unsubscribe from any message at any time.
Who receives this data
Couriers receive the delivery details required to complete shipment. The payment provider receives what is necessary to process payment. Hosting and analytics providers handle data on our behalf under contract. We never sell personal data.
Lumivane does not sell, rent or trade personal data to any third party for any purpose. As the United Kingdom is not subject to United States privacy statutes, the CCPA and CPRA do not apply to this store; all personal data handling is governed exclusively by the UK GDPR and the Data Protection Act 2018.
How long data is retained
Order data is kept for the period required by accounting law, then deleted. Account data is kept until the account is closed. Analytics data is kept for 14 months.
Your rights
As a business operating in the United Kingdom, Lumivane processes personal data in accordance with the UK GDPR and the Data Protection Act 2018. Customers have the right to access their personal data, request correction of inaccurate records, request erasure, restrict or object to certain processing, receive their data in a portable format, and lodge a complaint with the Information Commissioner's Office if they believe their rights have been infringed.
Security
Lumivane does not collect, process or store any bank card or payment card data of any kind, because the store exclusively offers Cash on Delivery, paid directly and free of any surcharge to the courier upon receipt, and Direct Bank Transfer, using bank details supplied in the order confirmation email. No payment gateway, card terminal or card-data environment exists on this storefront.
Questions about this policy
Write to [email protected] or telephone +44 161 785 6079 during Mon-Fri 07:30-15:00, Sat 09:00-13:30. Every request receives a reply within one business day.
- Merchant
- Lumivane Beauty Ltd.
- Registered address
- 45 Oldham Street, Manchester, M4 1LE, United Kingdom
- [email protected]
- Phone
- +44 161 785 6079
- Working hours
- Mon-Fri 07:30-15:00, Sat 09:00-13:30
- Registration
- Company No. 06653006